Service Interruption

Jan 8 2009, 09:56 PM

The service suffered a downtime of about 30 minutes.

Our battery backup became overloaded and it shut itself down to prevent a safety hazard. This lead to all the servers being offline for around 30 minutes and everything had to be started up all over. I'll be looking into exactly why this happened and what we can do prevent it in the future. At a warning, it could happen again, but we'll see. I've changed some cabling.

Otherwise, this was simply a matter of a bad surge protector/battery. No data has been lost, and all boards and sites should be operating fully. As a note, the server might be a little slow for the next 15 minutes or so as it gets itself back up to speed and loads all the boards into memory.

We're really sorry, and apologize for the inconvenience.

Comments

  1. mummiesmutiny Says:

    No problems at all thank you for letting us know

  2. beermoney Says:

    I was trying to look all over Myspace to see if I could find some info as to why it might be down. I found a Jcink Myspace which hasn't been used since Nov 2008 and then the Air Proxy Myspace which had been used today. Just thinking maybe you should get a JFB Myspace....so that you can keep people up to date when things like this happen and everything is down. Just an idea. Just about everyone anymore uses Myspace or at last knows how to use as they have used it in the past.

    Anyway...thanks for getting it fixed. Keep up all the good work bud.

  3. PrincessKari Says:

    Is there a way to adjust the times I have it set for Central standard time and it should say 8:15Pm but its saying its 9:15pm its like an hour ahead

  4. Jcink Says:

    QUOTE (PrincessKari @ January 08, 2009 10:13 pm) Is there a way to adjust the times I have it set for Central standard time and it should say 8:15Pm but its saying its 9:15pm its like an hour ahead

    Yes, thought this isn't really the place for it.

    My guess is that you may have it set to central time, but you don't have daylight savings time turned off. It has to be done in the ACP and in your own account under My Controls.

    QUOTE I was trying to look all over Myspace to see if I could find some info as to why it might be down. I found a Jcink Myspace which hasn't been used since Nov 2008 and then the Air Proxy Myspace which had been used today. Just thinking maybe you should get a JFB Myspace....so that you can keep people up to date when things like this happen and everything is down. Just an idea. Just about everyone anymore uses Myspace or at last knows how to use as they have used it in the past.

    Those are just my personal accounts and the AP one is so I can keep sending new links out to people. Though this has come up in the past and I was going to set something like this up (not on myspace though... more like a status blog), but I didn't bother because when I looked over most of my downtime, it was never to do with my stuff. It was almost always something internet related, meaning I wouldn't be able to get a message out anyway. I'll consider it again though but we don't go offline so much at server-level where it may be worth it.

  5. beermoney Says:

    QUOTE (Jcink @ January 08, 2009 10:19 pm) Those are just my personal accounts and the AP one is so I can keep sending new links out to people. Though this has come up in the past and I was going to set something like this up (not on myspace though... more like a status blog), but I didn't bother because when I looked over most of my downtime, it was never to do with my stuff. It was almost always something internet related, meaning I wouldn't be able to get a message out anyway. I'll consider it again though but we don't go offline so much at server-level where it may be worth it.

    Gotcha...just a thought.

  6. MisterKalas Says:

    The site monitoring service I've subscribed our board to says it was a time out error for about 45 minutes, but thanks for correcting the issue. I hope this issue can be preventable in the near future.

  7. Jaxspers360 Says:

    Oh what exactly happened? Your battery over heated? Uh, so you need to leave your laptop on twenty four seven in order to keep the server up?

  8. Jcink Says:

    It could have been, mine was just an estimate, I didn't exactly pay attention to the clock as I was more interested in getting things online, but either way, I think it won't happen again but there is a chance that it could. Things like this go bad sometimes and there's not a lot you can do. When and if it does, I'll buy a new supply.

    QUOTE Your battery over heated?

    The UPS overloaded, specifically. Nothing to do with a laptop...

  9. Ben King Says:

    Wow, so you fixed it yourself?

    Awesome, I never knew you run the servers yourself from your house, wow.

  10. Jaxspers360 Says:

    QUOTE (Jcink @ January 08, 2009 11:36 pm) It could have been, mine was just an estimate, I didn't exactly pay attention to the clock as I was more interested in getting things online, but either way, I think it won't happen again but there is a chance that it could. Things like this go bad sometimes and there's not a lot you can do. When and if it does, I'll buy a new supply.

    QUOTE Your battery over heated?

    The UPS overloaded, specifically. Nothing to do with a laptop...

    Sorry for asking so many questions, but your servers are still on the Linux or the windows OS?

  11. Jcink Says:

    QUOTE (Ben King @ January 08, 2009 10:41 pm) Wow, so you fixed it yourself?

    Awesome, I never knew you run the servers yourself from your house, wow.

    Yes, I operate out of my home. This works out the best since I have physical access to everything if there's a real problem, and I own and purchase all of my own equipment.

    QUOTE Sorry for asking so many questions, but your servers are still on the Linux or the windows OS?

    linux on a dedicated dell poweredge server. it's been linux since mid-2006, wouldn't have it any other way

  12. iLLoNyX Says:

    This worried me at first when my co admin told me this was going on. At first I thought it was just my site until I went to my other jcink site, phew

    But anyways, so this means if your house ever loses power, that means Jcink would be down, correct?

  13. Jcink Says:

    QUOTE (iLLoNyX @ January 09, 2009 10:57 am) But anyways, so this means if your house ever loses power, that means Jcink would be down, correct?

    It depends on how long, our batteries last for about an hour. They're there to cover for things like that, as well as power flickers. Over 1 hour and yes, it goes down. I do have a gas generator if worse ever comes to worse though.

    That doesn't happen often at all because I don't have a bad power company. This isn't an area where they'd leave power off for a week either. One of the worst outages was back in 2003 when the entire power grid for the whole New York City, NJ, and CT area was out because the power grid fried. I mean, I had some sort of incredible 200 days uptime of the server being turned on that was lost because of this.

    Took about 2 days to get it fixed. I'm in Northern New Jersey around 11 miles from the city, almost nothing ever happens here in regards to the weather. Worst weather was when Floyd came in 1999 and flooded everything around us though power still remained. Not me, because I live so high up on a hill, that let's just say if I was flooded, get out Noah's ark.

    In any case, as far as the issue at hand the battery has been going for around 12 hours with no issues. Whatever was overloading it be it a technical glitch or too many cables seems to have been fixed. The next few days will tell for sure.

  14. Poida Says:

    Edit - Worked it out, dont worry

  15. Jcink Says:

    I think I'll go ahead and close this to prevent spam because there's nothing further to say at this point.