Premium Service

Jul 18 2014, 08:53 PM

Premium Service

Today we announce the long-awaited release of our Premium Service.

Premium is a paid upgrade of our services. We offer this paid service for those who need extra features and option that aren't possible to offer for free due to system resources, or content restrictions based on our advertising service.

By offering Premium Service, we allow you to an option of greater freedom for posted content, as well as an advertisement-banner free experience. And it won't break the bank - we're offering a really great price at ~$6.65 a month when paid in advance, and only $9.99 monthly.

To view all of the benefits you get with going Premium, please see our premium promo page:

http://jcink.com/index.php?p=premium

http://jcink.com/wiki/jfh-premium-service

We sincerely hope you'll consider upgrading to Premium and supporting both JFH and your community. If you have any questions or concerns, please let us know.

Support Tickets

You may have noticed that support tickets have been available since last month, though we did not advertise this feature, so we're taking the time to mention it now. This feature was coded originally for Premium only; it allows 1-on-1 ticket support for an issue directly from your board's Admin CP with staff. It has been available to all users in an effort to allow us to test the system.

However, we've decided to keep support tickets open to all users -- we think having them for everyone is beneficial. But it should be noted Support Tickets are always guaranteed as a Premium subscriber, and you get a higher priority via the ticket panel than a free user. So we have kept that element as a part of the Premium package.

Looking Ahead

In the coming months, we have a lot of exciting things to look forward to. With Premium released, we're going to refocus our attention to fixing some long standing bugs, working on the Alert System as well as User Tagging.

These, of course, will be free. We still have huge dedication to the free service as we have for the past 8 years now (side note: JFH turned 8 years old as of June 26th this year).

Additionally, we'll be looking at smaller features that can have a big impact. As of today we've added "Recent Topics" or a place to see all recent topic activity on the board index. This was one of the top small feature requests we've had in the last several months due to lack of a good working code for it, and today we've delivered it. You can enable it under "Topics posts and polls" for your forum in the Admin CP.

Forum owners have also given us feedback about ideas that could compliment Premium service. This is namely a donation system that forum owners can activate in order to get funds to help pay for Premium or their board's general upkeep. We're seriously planning this out, so there will be a development topic on it eventually.

Finally, we also want to implement Amazon Payments for Premium as well instead of just having Paypal.

We have even more great ideas and things down the road to develop to keep making JFH better for you. Thanks for being a part of JFH for the last 8 years, and here's to many more!

Spam in 'Guest' Forums

Jun 7 2014, 02:37 PM

It has come to our attention that some with guest-enabled forums are seeing huge waves of spam. Our own findings and logs confirm this.

Enabling guest access is *always* going to invite potential spam to a forum and is not recommended by us unless absolutely necessary.

This being said, today we have hardened the guest post form to address this problem:

1. We've added background checks to the guest post form similar to the sign-up form, as it will catch and block 50% of what I'm seeing from our testing.

2. We have blocked TinyURL from being posted by guests, because their network is also being abused. Every spam topic reported to us and ones that we're watching come in now have tinyURL in it to spread spam. TinyURL will be unblocked when they take care of abuse, and we will notify them of this abuse.

3. We have changed the captcha/security code font because it was broken by these bots. They are now failing to post unless they figure it out.

This should help to alleviate the problem. Please always be aware of the risks of enabling guest posting as no anti-spam system can guarantee 100% filtration.

Let us know if you have any questions or concerns.

Network issues

May 22 2014, 05:29 PM

There are currently some network issues at our provider, BlackLotus.net which are being looked into at this time. As with most network based problems, the servers/data are safe. You might experience slow-page loads while the issue is worked out.

Currently we don't have any more information to provider other than there being a known issue within their network right now; we'll update this when more is available.

Thanks for your patience and apologies for the inconvenience.

General Maintenance

May 16 2014, 05:30 AM

We're conducting some necessary maintenance between 5:00AM-7:00AM EST on 5/16/2014 (at this time) - this maintenance is not very service-impacting, although you still may experience a negligible bounce in page creation time here or there during this window (approx 2 seconds maximum).

We'll update this when the maintenance is complete.

Edit: This has been completed.

-JFH Staff

Resource Forum

Apr 15 2014, 10:57 PM

The default URL as well as many other things for the Resource forum including the entire design have been changed in the past few weeks, during this time challenges, contests, spotlights, etc. were put on hold.

Tonight we have begun posting new challenges, spotlights, and more; and have made all of the changes open to the public. The entire forum has switched over, and this was all accomplished with a minimum of downtime. The forum can still be accessed via the original links provided for it, but the new default URL being used will be: http://rpg-resources.com

All of the changes made to the forum were made in an effort to accomodate and add to the forum, it's focus and purpose - to bring quality resources to all service users for their forums - has in no way changed. Even with the new look and new name, absolutely nothing has been taken from the forum, this has all been done in an effort to add more to it, which we have accomplished in a neat and organized manner. For the maximum efficiency and use for all users.

We look forward to seeing what people think of these changes and welcoming all new and old users to explore the newly re-modeled resource forum.

Server Migration/Maintenance

Apr 11 2014, 08:28 AM

As a result of degraded performance (some freezing/pausing in pageloads) in the past few days we are upgrading the service's DDoS protected system from virtual to dedicated. This will improve overall performance in the future as well since it is a dedicated server.

Unfortunately this comes on short notice because our DDoS protected provider, Black Lotus, is unable to fix our system so we have been given a dedicated one to migrate to.

Migration of DDoS protection once everything is set up and ready to go should only take about 10-20 minutes while we do the switch over, however, I need to prepare the dedicated server to perform this move correctly. This will hopefully be completed by end of the day on Saturday. I will provide more updates when we're ready to conduct the transfer.

Thanks for your patience.

SQL Error

Mar 17 2014, 02:16 PM

This afternoon around 1:09 PM all forums were unavailable because of a database error looking something like this:

CODE
Got error 28 from storage engine

Or:

CODE
Got error code 28 - no space left on device

I became aware of the problem at 2:03PM EDT.

Noticing the error I checked available space - there was more than plenty on the disk used for boards and hosted files. I regularly monitor that, so of course that was not it. But I looked further - the primary disk that just hosts the main system was full due to old logs that have been piling up over the years.

All is well now that it has been cleaned.

You should not have any problems. Please let me know if your board was affected in any way, though it should not have been.

There is an absolute flood of email in the inbox for admin@jcink.com - I will try to respond to all of you personally but it's difficult.

Apologies for the inconvenience here and thanks for your patience,

Jcink

Routing Issues (again)

Mar 14 2014, 02:36 PM

As of this morning since about 9:00AM Eastern Time we started to experience extremely slow loading. Our server is having dropped connections to one of our network providers called Black Lotus. We do not know why they are dropping connections, but after testing it does appear to be on their end right now.

This will cause the page to either not load at all, load slowly, or you will get a "502 bad gateway" or "Wildcard 1" error. This is not a problem with damage to your board, these are just messages that are the result of a network problem.

Because this was sporadic it didn't show up on status.jcink.com and pingdom barely picked it up either, so it took some time to figure out what was going on.

We're currently working with them to hopefully have this resolved in the next hour.

Thanks for your patience and apologies for the inconvenience.

-Jcink Staff

Routing Issues [resolved]

Feb 28 2014, 02:20 PM

This has been resolved

This afternoon and morning a significant number of users are reporting on twitter and in the support forum that they are unable to access the service, while others can.

None of our status checkers indicated that the server was down or offline because it is currently not; however, certain IP addresses and ISPs are unable to access the service at this time.

This is an issue with our network provider and we're currently researching it further to find out what it is. We'll have more information for you as it comes to light and apologize for the inconvenience.

-Jcink

Domain Issues

Feb 20 2014, 02:54 PM

Due to Namecheap's downtime from a DDoS attack, some domains we have hosted with them are unavailable.

These domains include both jcink.net and jfbs.net. Attempts to access your board with either of those domains may result in a "cannot find domain" message or a "can't find server" message. Rest assured they both still exist, but cannot be resolved because of the DDoS attack on Namecheap (not us).

You can still access your board if you use either, simply visit yourname.b1.jcink.com. Jcink.com is hosted with a different domain provider, so it's still online.

We'll keep you posted as to when this issue clears up, we may also try to redirect traffic away from Namecheap if need be. Keep an eye on status.jcink.com and watch the twitter account feed for updates.

-Jcink Staff