IP Address Change - Domain Names

Apr 13 2015, 01:10 AM

If you have a domain name for your board, and are not using CNAME records to be automatically updated, please be advised that you must change it to: 199.59.160.249

The old IP, 199.59.166.212, is being retired since the cloud server it's on has been having some stability issues in favor of a move to a dedicated system.

How do I know if I need to change it?

Log into Admin CP, go to "System Settings -> Domain Control Center If it reads OK, then you do not need to do anything. If it says "BROKE", then you'll need to update your records. As a secondary measure, go to http://cachecheck.opendns.com/ and enter your domain name - if your domain is showing up with the old IP, you need to update.

If you need any assistance with this, please let us know.

Slow Network Speed [ Resolved ]

Mar 11 2015, 02:05 AM

We are currently having an issue with slow network speeds. I've contacted our provider and we're trying to figure out the cause of the problem.

Note that this is unrelated to the DNS issues earlier this week.

Thanks for your continued patience and support.

Domain Name Issues [Resolved]

Mar 9 2015, 05:08 AM

Very early this morning our domain name provider for jcink.com/jcink.net's domain name servers stopped responding. This occurred at around 3:30AM without any warning whatsoever or update from them.

As a result of this, with no response, and due to bad performance with them in the past couple months after over 8 years I have transferred the domain name servers away from them.

What does this mean for you? Unfortunately, domain name server changes can take as short as 15 minutes - 1 hour, all the way up to 24 hours to resolve. You will see that isup.me will show that jcink.net/.com are up and alive, but the domain name's new address is being recognized by the rest of the internet.

http://isup.me/jcink.com

http://isup.me/jcink.net

This entire event has been an emergency move and was not an ideal situation at all, but we had to do something to restore service. If you cannot access please reach out to me on twitter; although it will be difficult for me to help I will try and at least note the inability to access.

Currently I am aware the resolution is poor because we have only made this change 1 hour ago. I am actively monitoring this and addressing anything I can.

We sincerely apologize for this and hope to make a full service recovery soon.

-John

Network Maintenance [completed]

Mar 1 2015, 02:25 PM

We have been notified that the datacenter where our ddos-protected network provider (blacklotus) resides needs to physically move the system from one building to another. This will cause some service interruption.

The maintenance is scheduled for Wednesday March 4th 2015 at 3:00AM EST and can last "up to" 2 hours; but should be shorter than this.

Thanks for your patience, and I'll update this when I have more information.

At this time we are waiting for the exact maintenance window in the AM hours (1am or 3am) Pacific time US and the exact day that we will be moved. This is occuring sometime next week, Monday March 2nd to Friday March 6th.

The maintenance window is up to 2 hours -- though I am told it should be much shorter (the building is pratically next door) but I'll try to minimize it as much as possible.

Network Issues (Wildcard50x, IPs)

Feb 25 2015, 12:25 PM

This morning we had a few issues with our network due to some changes made by our provider. (We were not given notice).

1. There was a hard ~4M of downtime reported earlier this morning around 6/7am EST.

2. Based on my analysis, after this event, IP addresses were showing up as all the same on some boards. Real IP address of users were not being displayed, but rather an internal IP address from our network provider (BlackLotus.net).

This issue has been resolved, however, if you see this IP in your logs or members posts, do not be alarmed.

This incident was not our fault; unfortunately I was not notified there was going to be this change...

3. Users are experiencing some 'slow' pageloads and a "WildCard50x" error. I am working with them to hopefully resolve this problem quickly.

Thanks for your patience and apologies for the inconvenience.

-John

Ad Redirects [Resolved]

Jan 9 2015, 08:38 AM

This morning we've had a handful of 'ad redirect' reports. I'm actively looking into the issue, however

a.) There have been no advertising provider changes, we are still using Google Ads and Amazon

b.) Google Ads and Amazon are not supposed to run redirect ads, but I have contacted them

c.) I do not know at this time that the ads are even the source of the problem. If you are getting redirects, please try installing the Jcink Forum Hosting Default skin from the skin importer. I have yet to have this problem occur for me and we understand users are running lots of scripts of on various different forums.

I'm still fully investigating this issue, thanks for your patience.

Premium Benefits Increased

Dec 24 2014, 12:23 AM

Today on Christmas Eve, we're wishing everyone a happy and healthy 2014 holiday season.

This has been an amazing year for our service and to celebrate we're giving a 'gift' to all current and future premium subscribers....

(+1 more additional forum!)

user posted image

Forum owners are now able to apply either their monthly or yearly subscriptions to up to 3 other forums at the same time with no extra charge! This is great for running multiple live forums and development test boards without having to pay for a new subscription for each one.

We are looking forward to what 2015 brings and getting some of our biggest projects out the door (such as the Alert System). Best of luck to you all with your forums and in the upcoming new year.

-JFH Staff

DNS issues

Nov 7 2014, 03:48 PM

Today during the afternoon (12PM-3:00PM EST) there were DNS (domain name server) issues with jcink.com, jcink.net, jfbs.net etc. Early morning during the AM hours, there was also sporadic intermittent DNS issues.

This lead to the following:

  • DNS Lookup failed when trying to visit a board
  • Some images not loading
  • "Not found" or server not found errors
Unfortunately, DNS is not controlled by us and isn't part of our infrastructure. We gathered information from enom and namecheap who host all of our DNS, and they acknowledged an issue with thousands domains resolving in their network.

As of 2:05 PM EST, enom confirmed the issue and stated it has been resolved. However, because of the nature of domain name servers, your ISP may not have picked up that their systems are live again. Unfortunately if you still can't access this is probably the case and you may need to reboot your computer or wait for your internet service provider to update their entries for the hosted domains.

https://twitter.com/enom/status/530798218385162242

We will consider future options for hosting our own DNS server if problems persist, but since they have been relatively reliable we are not changing at this point. Most ISP dns should be updated within an hour or so, but there are a few that lag behind.

We apologize for the inconvenience, please feel free to reach out if you're having trouble.

-John Cuppi, JFH Administrator

Premium Service Update

Aug 31 2014, 03:15 PM

Premium Service Update

It has been over a month since we launched our Premium Service offering , and it's been a great success. We've heard a lot of feedback from forum owners about what they want to see in Premium in the near future and have been taking note.

Today, we bring a feature that adds more value to the Premium Service: the ability to put additional forums on a single premium subscription!

Premium Service: Additional Forums

Up until now, if you wanted to run more than one forum or have a test/development board with Premium as well, you would have had to pay for a second subscription. This is no longer necessary.

As of today, you can now add up to two (2) additional forums to any existing subscription at no charge!

Yes, you read that correctly.

The subscription you have for one forum serves as a "master subscription" for the additional boards. This benefit applies to both monthly AND yearly subscriptions! This means a single Premium subscription allows running (3) three forums total, including the master forum subscription.

To view more information, click here: Premium Service: Additional Forums

We hope you enjoy this benefit of being a paid subscriber to our services and thank you for your continued support!

Update on Performance Issues

Aug 17 2014, 03:13 AM

This is an update to some of the already-posted about performance issues.

Since the beginning of the month, we noted a severe increase in spam in guest forums. Spammers hitting open 'guest' and advertisement forums on dead communities became a burden on the server. The effect of this has been spurts of 2-3 minutes of downtime per every other day.

We've taken various measures to alleviate this problem:

  • ~2,000 or more boards specifically created by spammers themselves to fill up with junk have been deleted.
  • ~25,000 old boards pre-2012 and some early 2013 that were "inactive" filling with spam daily were deleted.
  • CAPTCHA implemented for very old and newer-ish boards. Captcha removed due to being ineffective with the spambots...
  • Boards where no administrator or sub-admin has logged in during the last 60 days have guest posting disabled until someone logs in.
This helped lighten the load, but we determined that the server needed an additional hard drive for storage of forums, as the other one was stressed from regular activity as well as the spam. The below was purchased and installed:They took some time to ship out from CA and were installed mid-week. As with all new hardware we try to test it before putting it into service. The WDs are now servicing all newly created boards, and we moved the support board to it.

We still have more work to do to lighten the load on the first disk by dropping even more spam-infested boards, but we expect things to balance out now that the new disk is installed. But this will take more time and effort on our part to manage and mitigate the rest of the spam.

We do apologize for the performance issues and thank everyone for their understanding and sticking with us.

Thank you,