Resource Forum

Apr 15 2014, 10:57 PM

The default URL as well as many other things for the Resource forum including the entire design have been changed in the past few weeks, during this time challenges, contests, spotlights, etc. were put on hold.

Tonight we have begun posting new challenges, spotlights, and more; and have made all of the changes open to the public. The entire forum has switched over, and this was all accomplished with a minimum of downtime. The forum can still be accessed via the original links provided for it, but the new default URL being used will be: http://rpg-resources.com

All of the changes made to the forum were made in an effort to accomodate and add to the forum, it's focus and purpose - to bring quality resources to all service users for their forums - has in no way changed. Even with the new look and new name, absolutely nothing has been taken from the forum, this has all been done in an effort to add more to it, which we have accomplished in a neat and organized manner. For the maximum efficiency and use for all users.

We look forward to seeing what people think of these changes and welcoming all new and old users to explore the newly re-modeled resource forum.

Server Migration/Maintenance

Apr 11 2014, 08:28 AM

As a result of degraded performance (some freezing/pausing in pageloads) in the past few days we are upgrading the service's DDoS protected system from virtual to dedicated. This will improve overall performance in the future as well since it is a dedicated server.

Unfortunately this comes on short notice because our DDoS protected provider, Black Lotus, is unable to fix our system so we have been given a dedicated one to migrate to.

Migration of DDoS protection once everything is set up and ready to go should only take about 10-20 minutes while we do the switch over, however, I need to prepare the dedicated server to perform this move correctly. This will hopefully be completed by end of the day on Saturday. I will provide more updates when we're ready to conduct the transfer.

Thanks for your patience.

SQL Error

Mar 17 2014, 02:16 PM

This afternoon around 1:09 PM all forums were unavailable because of a database error looking something like this:

CODE
Got error 28 from storage engine

Or:

CODE
Got error code 28 - no space left on device

I became aware of the problem at 2:03PM EDT.

Noticing the error I checked available space - there was more than plenty on the disk used for boards and hosted files. I regularly monitor that, so of course that was not it. But I looked further - the primary disk that just hosts the main system was full due to old logs that have been piling up over the years.

All is well now that it has been cleaned.

You should not have any problems. Please let me know if your board was affected in any way, though it should not have been.

There is an absolute flood of email in the inbox for admin@jcink.com - I will try to respond to all of you personally but it's difficult.

Apologies for the inconvenience here and thanks for your patience,

Jcink

Routing Issues (again)

Mar 14 2014, 02:36 PM

As of this morning since about 9:00AM Eastern Time we started to experience extremely slow loading. Our server is having dropped connections to one of our network providers called Black Lotus. We do not know why they are dropping connections, but after testing it does appear to be on their end right now.

This will cause the page to either not load at all, load slowly, or you will get a "502 bad gateway" or "Wildcard 1" error. This is not a problem with damage to your board, these are just messages that are the result of a network problem.

Because this was sporadic it didn't show up on status.jcink.com and pingdom barely picked it up either, so it took some time to figure out what was going on.

We're currently working with them to hopefully have this resolved in the next hour.

Thanks for your patience and apologies for the inconvenience.

-Jcink Staff

Routing Issues [resolved]

Feb 28 2014, 02:20 PM

This has been resolved

This afternoon and morning a significant number of users are reporting on twitter and in the support forum that they are unable to access the service, while others can.

None of our status checkers indicated that the server was down or offline because it is currently not; however, certain IP addresses and ISPs are unable to access the service at this time.

This is an issue with our network provider and we're currently researching it further to find out what it is. We'll have more information for you as it comes to light and apologize for the inconvenience.

-Jcink

Domain Issues

Feb 20 2014, 02:54 PM

Due to Namecheap's downtime from a DDoS attack, some domains we have hosted with them are unavailable.

These domains include both jcink.net and jfbs.net. Attempts to access your board with either of those domains may result in a "cannot find domain" message or a "can't find server" message. Rest assured they both still exist, but cannot be resolved because of the DDoS attack on Namecheap (not us).

You can still access your board if you use either, simply visit yourname.b1.jcink.com. Jcink.com is hosted with a different domain provider, so it's still online.

We'll keep you posted as to when this issue clears up, we may also try to redirect traffic away from Namecheap if need be. Keep an eye on status.jcink.com and watch the twitter account feed for updates.

-Jcink Staff

Network Maintenance

Feb 17 2014, 12:59 PM

We have received the following notice from our Network/DDoS protected provider (BlackLotus/BL).

Highlighted in bold is the maintenance period.

QUOTE
During this maintenance, very brief interruptions to traffic are expected as traffic is re-routed. Timings are as follows:

Start: 17/Feb/2014, 8:00PM   U.S. Pacific

Stop: 17/Feb/2014, 11:59PM U.S. Pacific

Black Lotus (BL) network engineering will be conducting infrastructure maintenance that will impact all Los Angeles traffic in order to place two new MX960 edge routers into service and bring additional DDoS mitigation capacity online.

This is a 3 hour maintenance window, but does not mean total downtime. Just some connection drops here or there might occur as stated in the announcement.

Thanks for your patience!

Resource Forum Downtime

Feb 11 2014, 07:53 PM

Within the next two weeks there will be several hours of downtime on the Resource Forum.

During this time major changes will be applied to the forum including giving it a new primary domain for access. The other domains will remain directed towards it, however the new one will be the one we use when linking to the forum from the main site, as well as this one.

No accounts on the forum will be changed or altered, and no content will be being lost. Some things will end up resorted and moved around and we know this may cause some confusion for all users of the forum and service who access it. However in the end this is being done to better organize things and make it much simpler for members to access. We will give a warning post on this topic as well as on the Twitter and Facebook pages the day before we choose to shut the forum down for the larger changes.

If anyone has any questions about the future of that forum or wishes more details they may PM me, or contact Jcink and I at: crystal@jcink.com

Security Code Issue

Jan 22 2014, 09:05 PM

As of 9:00PM EST it has come to our attention that the security code required for new board registrations is down since at least 7:26 PM EST.

There's a problem with the @reCAPTCHA service from Google which is what we use for the security code, although currently there is no update from reCaptcha about this.

This means that at this time, no new boards will be register-able We will be monitoring this situation and fall back to no security code or a lesser-secure code if we must, but for now we're waiting for an update from them on the situation.

We apologize for any inconvenience.

Routing Issues [NM, AZ]

Jan 20 2014, 11:54 PM

Update:

---------------------------------------------------

This problem has been officially cleared up.

---------------------------------------------------

Earlier today there was a service disruption for 10-15 minutes. When the it came back online, some users reported problems with accessing the service to us.

The problem has been identified as an issue outside of our network/hands. Currently, the following ISPs are having routing issues not just to our service, but other sites routed over similar carriers.

If you are a customer of:

  • Hughesnet
  • CenturyLink
Or a small provider that is a reseller of either of those and are within the Arizona/New Mexico area, then you may be affected by this problem.

We are keeping up to date on the situation and will post more news when we have it.